uk9 Privacy Policy

1 Introduction

1.1 uk9 is an online casino and sports betting platform serving the Bangladesh market. In the course of providing our services, uk9 necessarily collects and processes certain personal data about the individuals who use our platform. We take this responsibility seriously and are committed to handling all personal data in a lawful, fair, and transparent manner.

1.2 This Policy applies to all personal data collected and processed by uk9 in connection with your use of the uk9 platform, including your registration, account management, deposits and withdrawals, game play, customer support interactions, and any other activity undertaken through your uk9 account.

1.3 This Privacy Policy should be read alongside the uk9 Terms & Conditions, which govern the overall relationship between you and uk9. Both documents are incorporated by reference into each other.

2 Data Controller

2.1 For the purposes of this Policy, uk9 acts as the data controller in respect of all personal data collected from Players using the uk9 platform. As data controller, uk9 determines the purposes and means by which your personal data is processed.

2.2 If you have any questions about how uk9 handles your personal data, or if you wish to exercise any of your privacy rights, you may contact our support team at any time via in-app live chat or by writing to [email protected].

3 Personal Data We Collect

3.1 uk9 collects the following categories of personal data from Players:

3.2 uk9 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a document submitted for KYC purposes incidentally contains such information (for example, a photograph on a National ID card).

4 How We Collect Your Data

4.1 uk9 collects personal data through the following methods:

• Direct provision: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion;
• Automated collection: Technical data collected automatically when you access and use the uk9 platform, including IP address, device identifiers, browser information, and session activity logs gathered via cookies and similar tracking technologies;
• Third-party sources: In limited circumstances, uk9 may receive identity or fraud-screening data from third-party verification service providers engaged to assist with KYC compliance. Any such third parties are contractually bound to handle data securely and in accordance with this Policy.

5 How We Use Your Personal Data

5.1 uk9 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your uk9 account;
• To verify your identity and age in accordance with our KYC obligations;
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods;
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities;
• To provide customer support and respond to your queries, complaints, and requests;
• To administer bonuses, promotions, and loyalty programmes for which you are eligible;
• To monitor your account activity for responsible gaming indicators and to apply responsible gaming tools where appropriate;
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations;
• To send you marketing communications about uk9 promotions and offers, where you have provided consent to receive such communications — you may opt out at any time;
• To analyse and improve the performance, security, and user experience of the uk9 platform;
• To comply with applicable legal, regulatory, and compliance obligations.

5.2 uk9 will not use your personal data for any purpose incompatible with the purposes set out in this Section without first obtaining your explicit consent.

6 Legal Basis for Processing

6.1 uk9 processes personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the services described in the uk9 Terms & Conditions, including account management, transaction processing, and customer support;
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification and fraud prevention;
• Legitimate interests: Processing carried out in pursuit of uk9's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of marketing communications. You may withdraw consent at any time by contacting our support team.

7 Data Sharing & Disclosure

7.1 uk9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances.

7.2 uk9 may share your personal data with trusted third parties in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment facilitators, solely to the extent necessary to process your financial transactions;
• Identity verification providers: Third-party KYC and anti-fraud service providers engaged to assist with player verification — subject to strict data processing agreements;
• Game content providers: Game studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive limited technical and session data necessary for game delivery and fairness auditing;
• IT and platform infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on uk9's behalf under binding data processing agreements;
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, uk9 may disclose personal data to relevant authorities. uk9 will, where legally permitted to do so, notify you of such disclosure.

7.3 All third parties with whom uk9 shares personal data are contractually required to maintain appropriate security measures and to process data only for the specific purposes authorised by uk9.

8 Cookies & Tracking Technologies

8.1 The uk9 platform uses cookies and similar tracking technologies to support platform functionality, enhance user experience, and gather analytical data about how Players interact with our services.

8.2 The following types of cookies may be used by uk9:

• Strictly necessary cookies: Required for the platform to function correctly, including session management, authentication, and security. These cookies cannot be disabled without impairing core platform functionality;
• Functional cookies: Used to remember your preferences, such as language settings and game display options, to personalise your experience;
• Analytical cookies: Used to collect anonymised data about how Players navigate and use the platform, enabling uk9 to identify areas for improvement. This data does not personally identify individual users;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

8.3 You may adjust your browser settings to block or delete cookies. However, please be aware that disabling strictly necessary cookies may prevent you from accessing certain features of the uk9 platform, including account login.

9 Data Retention

9.1 uk9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations, whichever is the longer period.

9.2 As a general guide, uk9 applies the following retention periods:

• Account data and transaction records: Retained for a minimum of 5 years following account closure, to meet anti-money laundering compliance and dispute resolution requirements;
• KYC documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, in accordance with legal obligations;
• Customer support communications: Retained for a minimum of 3 years from the date of the last interaction, to support dispute resolution;
• Technical and log data: Retained for up to 12 months from the date of collection, unless required for longer in connection with a specific security or fraud investigation;
• Marketing consent records: Retained for as long as necessary to demonstrate that consent was validly obtained, and for a reasonable period following any opt-out.

9.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual.

10 Data Security

10.1 uk9 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and the uk9 platform;
• Encryption of sensitive data at rest, including financial data and KYC documents;
• Access controls ensuring that personal data is accessible only to uk9 personnel who require it to perform their role;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Incident response procedures to detect, contain, and remediate any data security breaches promptly.

10.2 While uk9 takes all reasonable and practicable steps to protect your personal data, no system or transmission over the internet is entirely secure. Players are responsible for maintaining the security of their own account credentials and for notifying uk9 immediately if they suspect any unauthorised access to their account.

10.3 In the event of a personal data breach that poses a risk to your rights and interests, uk9 will notify affected Players without undue delay, using the contact details held on your account.

11 Your Privacy Rights

11.1 As a Player on the uk9 platform, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data that uk9 holds about you at any time;
• Right to rectification: You may request that uk9 correct any inaccurate or incomplete personal data held about you;
• Right to erasure: You may request that uk9 delete your personal data, subject to uk9's legal retention obligations and legitimate interests in retaining certain records;
• Right to restrict processing: You may request that uk9 restrict the processing of your personal data in certain circumstances, for example while a rectification request is under review;
• Right to data portability: Where processing is based on your consent or contract performance, you may request that uk9 provide your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to object to marketing: You may opt out of receiving marketing communications from uk9 at any time by contacting our support team.

11.2 To exercise any of the rights listed above, please contact the uk9 support team via in-app live chat or at [email protected]. uk9 will respond to all valid requests within a reasonable period, typically within 30 calendar days.

11.3 uk9 will not discriminate against any Player for exercising their privacy rights. Exercising these rights will not affect your ability to use the uk9 platform, except in cases where the processing being restricted is necessary to deliver the services you have requested.

12 Children's Privacy

12.1 The uk9 platform is strictly intended for individuals aged 18 years and above. uk9 does not knowingly collect, store, or process personal data of any person under the age of 18.

12.2 If uk9 discovers or is notified that personal data has been collected from an individual under the age of 18, uk9 will immediately close the associated account, void all related activity, and securely delete the relevant personal data, subject to any applicable legal retention obligations.

12.3 If you believe that a minor has registered an account on the uk9 platform, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

13 Third-Party Services

13.1 The uk9 platform integrates third-party services to deliver game content, process payments, and support platform infrastructure. These third-party providers operate their own independent privacy policies, and uk9 encourages Players to review those policies where relevant.

13.2 uk9 is not responsible for the privacy practices of third-party game studios, payment service providers, or other external services. However, all third parties engaged by uk9 are required to meet appropriate data protection standards as a condition of their engagement with uk9.

13.3 The uk9 platform does not contain links to external third-party websites. In the event that any such links are added in future, this Policy will be updated accordingly, and Players will be notified that clicking such links will take them away from the uk9 platform to a site not governed by this Policy.

14 Changes to This Privacy Policy

14.1 uk9 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last Updated" date. Where uk9 considers a change to be material, we will take reasonable steps to notify affected Players via their registered email address or an in-platform notification before the change takes effect.

14.2 Your continued use of the uk9 platform following publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any changes made to this Policy, you should cease using the platform and contact our support team to request account closure.

15 Contact & Complaints

15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which uk9 processes your personal data, please contact our support team using the details below:

• Live Chat: Available 24/7 via in-app live chat on the uk9 platform
• Email: [email protected] (plain text — not a clickable link)
• Response Time: uk9 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days

15.2 uk9 treats all privacy complaints with the utmost seriousness. We will investigate all reported concerns promptly and communicate our findings and any remedial action taken to you in writing.